If you’re a beneficiary of the Benazir Income Support Programme (BISP) and haven’t received your Rs. 13,500 payment, don’t worry you’re not alone. Many deserving families in Pakistan face delays or errors in receiving their payment due to biometric failures, data mismatches, or technical glitches. Thankfully, BISP has launched a WhatsApp Payment Complaint Service to make it easier for people like you to raise issues without visiting any office.
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What is the BISP WhatsApp Helpline Service?
It’s a free, chat-based complaint service launched by BISP. Using your mobile phone, you can now report problems related to your payments, CNIC issues, or biometric verification all through WhatsApp.
This method is especially helpful for:
- Elderly people who can’t travel easily
- Women in rural areas
- People facing biometric or payment deduction problems
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Why Use WhatsApp for BISP Complaints?
In the past, complaining about payment issues meant long lines, trips to tehsil offices, and paperwork. But now, you can send a message with just a few taps from your phone.
- No need to travel
- You get a tracking ID
- You can attach proof (CNIC photo, payment slips, etc.)
- Response time is usually 48–72 hours
- It’s simple, fast, and completely free
What Problems Can You Report?
Using the WhatsApp service, you can report:
- Missing Rs. 13,500 payment
- Biometric failures
- Unauthorized deductions
- Name or CNIC mismatches
- Taleemi Wazaif issues
- Fake SMS claiming to be from BISP
- Family data errors or Nashonuma problems
So if your payment didn’t arrive, or your fingerprint wasn’t recognized, this is your go-to method.
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BISP Official WhatsApp Numbers by Province
| Province | WhatsApp Number |
| Punjab | 0325-5365520 |
| Sindh | 0325-5365473 |
| Balochistan | 0325-5365469 |
| KP, AJK & GB | 0325-5365476 |
Tip: Make sure you message the number that matches your province. For example, Lahore residents should only message the Punjab number.
How to File a WhatsApp BISP Complaint
- Save the correct WhatsApp number for your area.
- Open WhatsApp and start a new chat.
- Write your full name (as per CNIC).
- Mention your 13-digit CNIC number.
- Explain your issue briefly, like:
- “My BISP payment hasn’t arrived”
- “Biometric not working”
- Attach clear photos of:
- CNIC (front and back)
- Payment slip or 8171 screenshot
- Any relevant receipts or error messages
- Send the message.
- Wait for an auto-reply with your complaint tracking ID.
Once sent, your complaint goes directly to the BISP team of your region. You can follow up using the same chat if needed.
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What Happens Next?
Usually, you’ll get a response in 24 to 48 hours. The team will:
- Confirm your complaint with a tracking number
- Start investigating your issue
- Reply with updates in the same chat thread
But if you don’t hear anything within 3 days, you can:
- Resend the message
- Call 8171 BISP Helpline
- Lodge a complaint through the 8171 Web Portal
- Visit the nearest BISP Tehsil Office or District Control Room
Common Mistakes to Avoid
- Sending to the wrong provincial number
- Forgetting to mention your name and CNIC
- Not attaching clear evidence
- Ignoring the tracking ID follow-up
Always double-check everything before hitting send - Also, don’t trust any WhatsApp group links unless they’re officially shared by BISP.
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Final Thoughts
In 2025, technology has made things a lot easier for BISP beneficiaries. Through the WhatsApp Payment Complaint service, you no longer need to wait endlessly or visit offices for hours. Just send a message, share your proof, and track your complaint all from your home. So save the correct number, prepare your CNIC and screenshots, and lodge your complaint today. Your Rs. 13,500 payment is your right, don’t let technical issues get in the way!
FAQs
Q: How long will it take to resolve my issue?
Usually within 3 to 7 working days, but you’ll receive a tracking ID in 24–48 hours.
Q: Can I complain using someone else’s phone?
Yes, but use your own CNIC and full name clearly.
Q: I’m in Multan. Which number do I use?
Since Multan is in Punjab, use 0325-5365520.
Q: Can I report scam SMS on WhatsApp?
Absolutely. Take a screenshot and send it as part of your complaint.
Q: What if my issue isn’t resolved in 3 days?
Call 8171, complain online via the BISP portal, or go to your local Tehsil office with your tracking ID.